Refund & Returns

RETURN POLICY

We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note: the customer shall bear the shipping costs of the product back to our warehouse unless the product is damaged or does not match the description.

Unfortunately, we cannot accept returns on sale items or gift cards.

To start a return, you can contact us at info@foami.shop. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at info@foami.shop.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether the refund is approved. If approved, your refund will be processed automatically to your original payment method. Please note it may take some time for your bank or credit card company to process and post the refund.